| Entry creation date | Rating | Detractor | Passive | Promoter | Betterment | Optional (Contact) |
|---|---|---|---|---|---|---|
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July 22, 2026 at 6:26 AM |
10 |
The best switches around! |
Lead times are too long |
jpawlik@cleavelandprice.com |
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July 29, 2026 at 9:58 AM |
7 |
On time deliveries. |
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July 30, 2026 at 8:29 AM |
10 |
Great products and great customer service. |
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July 31, 2026 at 10:28 AM |
5 |
Limited manufacturing capacity, forced order cancellations, and inability to place orders for longer term/future projects |
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July 31, 2026 at 10:45 AM |
10 |
Bond. Chad Bond. |
Lead Times |
This is Case Cooper. I’m doing the survey myself in order to see how long it takes, but my answers are true. |
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July 31, 2026 at 10:56 AM |
10 |
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July 31, 2026 at 12:49 PM |
5 |
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July 31, 2026 at 2:00 PM |
10 |
Chad provides exceptional service. He is very knowledgeable and works with customers to ensure they get the best quality product on the market. |
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July 31, 2026 at 5:24 PM |
9 |
Great sales rep (Dennis Sheridan – Gateway Power Sales), great customer service, and very good product. |
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July 31, 2026 at 5:47 PM |
3 |
Demand exceeds CP lead times |
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August 3, 2026 at 7:32 AM |
2 |
Lead time is outrageous. Product is wonderful but there are no options for faster delivery? |
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August 3, 2026 at 8:14 AM |
10 |
We are very happy with C-P switches; this includes our field people. We find that C-P switches are easy to install & adjust/time. |
Please shorten lead times! |
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August 3, 2026 at 8:15 AM |
10 |
Well made equipment. |
Improve lead times |
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August 3, 2026 at 8:26 AM |
8 |
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August 3, 2026 at 8:43 AM |
9 |
High quality product and support team |
Lead time on switch delivery |
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August 3, 2026 at 8:58 AM |
8 |
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August 3, 2026 at 8:58 AM |
10 |
I have been thoroughly impressed with your customer service. Every time we’ve requested materials ahead of schedule, your team has gone above and beyond to accommodate our needs whenever possible. Your responsiveness, flexibility, and willingness to help have made a significant difference, and that level of service is something I truly value. It’s one of the biggest reasons I enjoy working with your team. |
I know that material lead times are everyone’s biggest concern right now. I also recognize that your team is actively working to improve them by expanding your capabilities and addressing the factors that contribute to these delays. While everyone would like materials to arrive sooner, I appreciate the effort your team is putting into reducing lead times and continuously improving the process. Your commitment to meeting customers’ needs is evident, and those efforts are genuinely appreciated. |
Joshua McFerson. (901) 576-6486 joshua.mcferson@mlgw.org |
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August 3, 2026 at 9:03 AM |
8 |
I would recommend improving on the pricing and lead times on disconnect switches. |
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August 3, 2026 at 9:08 AM |
9 |
Excellent customer support – from the sales reps all the way to the manufacturer. Product quality is top notch. |
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August 3, 2026 at 10:25 AM |
8 |
We just started ordering from C/P and have had no deliveries yet, so no recommendations at this time. |
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August 3, 2026 at 11:31 AM |
10 |
Good quality product. QA/QC is good. Support is good. (Quick to respond). Has been good at helping with any issues (which are rare). Offered free Training available that is helpful. |
Offer us a 170kV 6,000A Vertical Break Switch. Also offer us a 170kV, 3,000A Load Break Interrupter for mounting to vertical break disconnect switches. |
John Hall (TVA) |
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August 3, 2026 at 11:45 AM |
10 |
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August 3, 2026 at 12:55 PM |
10 |
The engineers are very responsive and always willing to help. When the schedule is tight and you need a partial order, C/P managers are willing to fill in the gaps and help the customer get what they need, when they need it. |
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August 3, 2026 at 1:13 PM |
6 |
We love your products. Fantastic design, great functionality, easy to maintain, etc. We love the people we interface with from Cleaveland/Price. Lead times have gotten extremely high (which is completely understood when considering factory limitations, order volume, etc.), however, the order quantity limitation being imposed on unitized switches is killing our ability to plan projects as a company. It is understood that you want to keep lead time statements as low as possible, but imposing order quantity limits to artificially lower lead times has created significant concern within our organization. It would be much preferred to have the ability to place as many orders as we need, and just receive a quote with significantly higher lead times. At that point, we are able to prioritize projects, communicate to shareholders, understand limitations, etc. Under this limitation being imposed, project planning has become an unknown due to the unknown lead times beyond what is currently on order. |
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August 3, 2026 at 1:40 PM |
10 |
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August 3, 2026 at 1:48 PM |
10 |
Expertise and excellent support. |
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August 3, 2026 at 1:49 PM |
7 |
You make a great product, but the lead times are preventing us from being able to purchase your switches. |
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August 3, 2026 at 2:11 PM |
10 |
Quality of parts and instructions is superior. Customer service is excellent. |
Lead times!!! We were unable to use C.P. on certain projects because they could not meet the schedule requirements. |
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August 4, 2026 at 8:02 AM |
8 |
Not necessarily limited to just Cleaveland/Price, but improvements on disconnect switch lead times is a major factor in deciding who we award orders to. |
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August 4, 2026 at 8:34 AM |
10 |
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August 5, 2026 at 6:23 PM |
10 |
Quality and excellent customer service, your local rep is great too! |
Need shorter lead-times! |
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August 6, 2026 at 4:35 PM |
10 |
Quality products with a great support team. |
I don’t have any recommendations. |
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August 7, 2026 at 9:40 AM |
9 |
Great switch research/design, as well as a staff that is always willing to help with technical or financial needs. |
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August 7, 2026 at 1:45 PM |
10 |
best switch I have worked with. attention to detail, they have thought of all the little things. Ashlee and team have been great to work with. I recommend their product to everyone |
make switches faster. hardest part is the lead time for us but we are working through it now |
Jeremy Murdough PG&E |
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August 10, 2026 at 8:00 AM |
8 |
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August 12, 2026 at 12:47 PM |
9 |
Their customer service is excellent. |
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August 12, 2026 at 2:03 PM |
9 |
extremely reliable may not look as beefy as the competition yet great track record compared to them |
improve lead times back to the day on the GOABs |
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August 14, 2026 at 9:35 AM |
10 |
The best quality |
Ship time. |
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August 14, 2026 at 9:57 AM |
10 |
Disconnect switches have been installed since 2009 and still can be opened and closed without extreme effort. |
Lead times |
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August 14, 2026 at 10:16 AM |
7 |
Drastically improve on lead time. The products are top of the line; however, the lead times prohibit SPE from using C/P in most cases. |
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August 14, 2026 at 10:49 AM |
7 |
Reduce your lead times to be more in line with your competitors. |
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August 14, 2026 at 12:50 PM |
10 |
Quality |
Improve Lead times |
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August 17, 2026 at 11:34 AM |
10 |
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August 18, 2026 at 7:07 AM |
8 |
Reduce lead time |
